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サービス・エクセレンスが決め手THE Leadership & Management Awards最終選考に
2013年4月23日

The Times Higher Education(THE) Leadership & Management Awards 2013において、ケント大学は、‘Outstanding Departmental Administration Team(際立った学部事務チーム)’部門の最終選考に残ったことが発表されました。

この部門賞は、学部事務の際立った業績を評価するもので、評価基準には、優れたコミュニケーションや、学生・教員・大学本部事務のニーズに合わせたサービスの提供等が含まれます。ケント大学は、きわめてレベルの高いサービス・エクセレンスのイニシアチブを取っており、これが選考を大きく影響したと考えられます。部門賞受賞校は、6月20日に、ロンドンで行われる式典において発表されます。

At Kent, departmental administration operates as one large team of more than 200 members across various academic Schools and Centres. Reporting to the Academic Registrar, this team is responsible for ensuring consistency across the different units, while at the same time recognising and responding to local needs. Meeting this challenge became all the more crucial in 2011-12, when changes to the HE landscape made offering the best possible service to students an absolute imperative. To meet this priority, the team developed an ambitious and innovative initiative known as Service Excellence.

Utilising a wide range of resources, including internal and external expertise, this initiative has contributed to consistently improving overall service by introducing locally relevant enhancements such as: redesigning physical space on campus for more effective and efficient use; improving relationships with students; improving cultural awareness; and ensuring an efficient response to the requirements of service users.

The benefits to Kent students include: improving access to the support services available within their Schools; enabling them to participate more actively in the University via their membership on committees, through social events and by encouraging them to provide feedback or make suggestions; and improving the way the administration team communicates with students.

The initiative also enabled the significant enhancement of communication and the sharing and dissemination of good practice within and across the different parts of a large team.

Jon Pink, the University’s Academic Registrar, said: ‘I am pleased that all the hard work and dedication that has gone into making the Service Excellence initiative such a success has been recognised in this way. The initiative has shown just how a large team can unite around a common goal and together create and apply its own highly imaginative programme. The fact that the project was so readily embraced and has already delivered significant benefits for students across our range of campuses and learning centres bears witness to how successful this collaborative approach has been. I congratulate all those involved.’

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